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45 Somerset Street West

3.3 Star Rating
45 Somerset St W, Ottawa Ontario
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Managed by: CLV Group
Website: www.clvgroup.com
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Overall Rating based on 1 Reviews
3.3
3.3 Star Rating

Management
1 Star Rating
Heating
5 Star Rating
Cooling
No Rating
Maintenance
1 Star Rating
Laundry
3 Star Rating
Parking
1 Star Rating
Cleanliness
3 Star Rating
Storage
No Rating
Neighbourhood
5 Star Rating
Quietness
4 Star Rating
Safety
5 Star Rating
Hot Water
5 Star Rating
April 09, 2017
3.3
3.3 Star Rating

Management
1 Star Rating
Heating
5 Star Rating
Parking
1 Star Rating
Maintenance
1 Star Rating
Laundry
3 Star Rating
Neighbourhood
5 Star Rating
Cleanliness
3 Star Rating
Safety
5 Star Rating
Hot Water
5 Star Rating
Quietness
4 Star Rating
Reviewer says...
I highly recommend that you do not move here. There has been a mouse infestation for the past three months, and it is yet to be resolved. As delightful as the incessant scratching noise coming from the walls may be, I think being able sleep at night would be preferable. Furthermore, CLV Group doesn't consider rodents to be an "emergency" situation, but rather an inconvenience. Therefore, if you see a mouse run under your oven on a Saturday night, and try to call the emergency hotline, they will inform you that they are unable to even take a message, and you will have to call back during business hours. But hey, if you enjoy building DIY mouse traps out of 2L bottles, or if you're secretly a cat, this is the perfect place for you.

Additionally, it took CLV Group two weeks to get pest control to my unit when ants showed up, leaving me to spray the 50+ ants that magically appeared every day. There are also garbage shoots on each floor that go to the garbage room located in the basement. So, if you're lucky enough to snag an overpriced basement apartment, I hope you enjoy the stench of rotting trash.

A part of me does want to thank CLV Group, though. For if they had maintained their building properly, I would have never found mouse droppings on my countertop and come to the nauseating realization that vermin were scampering amongst my food. Without this push to drive down my appetite, I don’t believe that I would have ever lost those five extra pounds to get me into bikini body shape.

All kidding aside, living here these last five months has been extremely stressful. I understand that mice and insect infestations can happen in any building. However, CLV Group was overall deficient in the handling of this situation. The problem is still ongoing, my concerns were not dealt with in a timely fashion, and my request for compensation was not adjudicated in a serious manner. I would not be moving if they had been more helpful and responsive to this really upsetting situation.
This review is solely the opinion of the reviewer and not of RentItOrNot.
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