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Norberry Residences

2.6 Star Rating
740 Springland Dr, Ottawa Ontario
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Google Map of 740 Springland Dr, Ottawa Ontario
Managed by: G&S Rentals
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Overall Rating based on 2 Reviews
2.6
2.6 Star Rating

Management
1 Star Rating
Heating
3 Star Rating
Cooling
1 Star Rating
Maintenance
3 Star Rating
Laundry
3 Star Rating
Parking
2.5 Star Rating
Cleanliness
4 Star Rating
Storage
3 Star Rating
Neighbourhood
2.5 Star Rating
Quietness
2.5 Star Rating
Safety
3 Star Rating
Hot Water
No Rating
November 28, 2015
1.9
1.9 Star Rating

Management
1 Star Rating
Heating
1 Star Rating
Cooling
1 Star Rating
Maintenance
1 Star Rating
Laundry
1 Star Rating
Parking
3 Star Rating
Cleanliness
3 Star Rating
Storage
1 Star Rating
Neighbourhood
3 Star Rating
Quietness
3 Star Rating
Safety
3 Star Rating
Reviewer says...
I currently am still living in this building. When we first moved in we really enjoyed our space. The superintendent was really nice and the cleaning staff did a really great job. Once the heat was turned on however, everything changed. Randomly at any point during the day including throughout the night we would get a loud grinding noise that would echo throughout our apartment. It was coming from the furnace. Naturally we let management and our superintendent know something was going on and we were told it was fixed. This started in October. Fast forward to February and it was still happening. We phoned management and wrote letters of complaint to management who continued to tell us that every time they went downstairs there was no noise so the problem must have been fixed. It got to the point that every time the noise happened we would right the time and date and how long is happened for and would phone the person on call for emergencies to come over. Also every day the noise happened we would write a new letter of complaint. At one point the manager asked me why I was writing so many letters, my response was because the problem wasn't fixed and until it was fixed he would continue to receive letters of complaint that I want stored in my file. One day the noise was so loud that our super knocked on our door because he could hear it all the way down the hall. Finally he told us that management didn't believe there was any noise. My response was that I had it recorded on my phone as proof and that I was contacting the city to put in a formal complaint. After contacting the city the furnace was finally fixed.

On top of that huge issue, our buzzer doesn't work even though they've told us twice they've fixed it.
Our neighbours across the hall used to smell so bad I would spray febreeze in the hall and in our walkway because the smell would seep into our apartment.
And we also got told that someone around us had cockroaches so we had to pull all our furniture to the middle of the rooms, and empty every closet and cupboard and leave while they sprayed for roaches.

AVOID RENTING FROM THIS MANAGEMENT!!
This review is solely the opinion of the reviewer and not of RentItOrNot.
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Review helpful? 3


July 28, 2015
3.3
3.3 Star Rating

Management
1 Star Rating
Heating
5 Star Rating
Cooling
1 Star Rating
Maintenance
5 Star Rating
Laundry
5 Star Rating
Parking
2 Star Rating
Cleanliness
5 Star Rating
Storage
5 Star Rating
Neighbourhood
2 Star Rating
Quietness
2 Star Rating
Safety
3 Star Rating
Reviewer says...
I still live here but am moving out in a few months. There's reason I'm moving out too. At first, I was like, "this place is nice!" but as time went on (about a year after residing here) I realized that the management is extremely rude, the superintendent is way too anal about EVERYTHING and they, as a company are VERY stingy. Just recently, the tenants in our hallway were informed that the maintenance guys are coming to clean the heating system. They gave us the date, etc, told us to clean out the closet by then, etc, fine. I did all of that but they never showed up the day they said they were coming. Instead they chose to just show up unannounced the NEXT day and left a bunch of my property out in my hallway and it was clearly just tossed aside. They kicked a bottle I had waiting to be recycled aside and left that in the middle of the floor as well. I am very unimpressed as it is completely unprofessional and rude. I am not typically the type of person to write these types of reviews but I figure it's better to give people a 'heads up'. Another thing that I found EXTREMELY petty is that they ask you for interest on your last month rent's deposit (which they are entitled to do) but they also hesitate to inform their tenants that they (the tenants) are also entitled to charge the rental company the same amount for inflation on the same money because you can argue that if you had that money in savings, it would gain interest. I received the notice for the increase mid-month and figured I'd tack it on to my next months rent. About a week later, I received a nasty note stuck in my door threatening if I didn't pay the 13$ IMMEDIATELY that they would take action. This is just poor business practice in my perspective. The positives are that their cleaning team is excellent and friendly. I was able to control my own heat which was great and they clean your place really nicely before you move in. I wouldn't recommend any pets that could make any noise, however because I have heard that people get notices to remove their pets if they make any sound at all. The stairwells are questionable, however, as I have found puke and feces stains on the walls while walking down them. That is just a representation of the other tenants. There are some really nice ones but some really rude, loud disrespectful ones too (maybe this is the case in any building but nothing I had ever experienced before). All in all, the price seems nice but I would not rent here again if I had to.
This review is solely the opinion of the reviewer and not of RentItOrNot.
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Review helpful? 4